Servicing your Rolex watch at Goldschmiede Hofacker
You may leave your Rolex watch for servicing at any Official Rolex Retailer or brand boutique. When you hand over your watch, the staff will record your requests before it is entrusted to a watchmaker.
Assessment of the watch
Your watch is carefully examined by a watchmaker, who assesses the work required and prepares an estimate. Once the estimate has been accepted, the service can begin.
Preparation for servicing
After the bracelet has been removed, the movement – still fitted with its dial and hands – is taken out of the case. The movement, case and bracelet follow separate paths during servicing and are reassembled at the end.
Dismantling the movement
The movement is completely dismantled and every component is carefully examined. Any component that no longer meets Rolex requirements is automatically replaced.
Cleaning the movement components
The individual components are cleaned in an ultrasonic bath to remove impurities, including from the most inaccessible areas.
Assembly and lubrication of the movement
The components are dried and the movement is fully reassembled and lubricated. The watchmaker then carries out an initial adjustment according to the brand’s criteria.
Refinishing the case and bracelet
The case is completely dismantled. The middle case, bezel, case back and bracelet are polished or satin-finished according to their original finish. This work requires great skill and sensitivity.
Reassembling the case
Once refinishing and cleaning are complete, the case components are reassembled and the seals are replaced. The waterproofness of the case is then checked.
Casing the movement
After subjecting every element to strict technical and aesthetic checks, the watchmaker places the movement, now refitted with its dial and hands, back into the case.
Precision testing
Once the movement has been cased, its chronometric precision is checked again. The watchmaker makes the final adjustments so that its precision meets Rolex requirements.
After the case back has been screwed down, the watch is tested for at least 24 hours while the movement undergoes a long-term functional test developed by Rolex.
Waterproofness test
The waterproofness of your watch is tested under pressure in water before the bracelet is refitted to the case.
Final inspection
Your watch can now undergo its final inspection. The watchmaker verifies that all functions are fully operational and that its aesthetic characteristics meet the required standards.
Returning the watch
Once servicing is complete, your watch is returned to you in a protective pouch together with an international two-year service guarantee covering parts and labour.
First-class service
Rolex is committed to offering first-class customer service. Thanks to the exacting standards and expertise of our watchmakers, your Rolex watch will continue to offer excellent reliability and pristine brilliance for years to come.
